Leads and Visitor Insights

FAQ

Will this Plugin work with any theme?

Yes, the plugin is theme independent.

How often are the visits updated?

The data is almost live; visits are captured in real-time and our server is updated about every 3 minutes.

Why do I not see any visits on the map directly after installation?

There is an intentional set-up period of a few hours before any data is captured. This is necessary to ensure that your setup is complete before we start capturing data, so please be patient, it will be worth it.

Can I increase the frequency of the visit updates?

No updates are managed on the server side.

Is any personal information captured?

No, while the visit IP is captured, this is not linked to an individual.

What additional features are offered from the Leads5050.com site?

The Leads5050.com platform is used to process visit data and generate reports. Detailed reports are generated that allow you to identify which pages people are most interested in, where the visitors come from etc.

Can every visit be linked to a company?

No, visits from mobile phones and private broadband providers are mostly from shared IP addresses. While the IP address can be linked to the country of origin and the service provider, they cannot always be linked to an organisation.

Is the API license necessary?

Yes, the software will not operate without registering the API. However, it is easily generated with a single click of a button and the only information gathered is the domain name of your site. You will need to register on Leads5050.com if you want to view detailed reports.

Is there any charge for the API licence?

The API licence will always be provided free of charge. Members will also receive free monthly credits and free access to Leads5050. The only charges are for additional credits which may be required for busy sites.

What is the purpose of the API license?

The API license provides a unique 5 character (case-sensitive) identifier on the site that allows every registered domain to be uniquely identified. Our server uses your domain name / api licence combination to communicate with your site in order to capture and return visit data.

Does the API licence capture any Personal data?

No, there is no personal information sent when the API is registered. No personal information is captured by any of the plugin processes. An email and username is needed for registration on Leads5050.com. This is required for your login if you want view detailed reports on Leads5050.com.

Why is login information needed to access Leads5050.com?

Leads5050.com is the custodian of your data and provides reports generated from this data. In order to ensure that only you can view this data, you need to register on Leads5050.com.

Can Leads5050 access my site?

No, the only information transferred is the visit information (like page visited, IP address of visitor, time of visit). The information is pushed to Leads5050 from your site. Leads5050 cannot pull any information from your site.

Can this plugin be installed on other content management systems?

Yes, but the installation is different. Information is provided on Leads5050.com, or you can contact us for more information on this.

What are referrers?

When someone visits your site from a different site by clicking a link on the remote site, this remote site is the referrer. This could be a search engine, social media, a link on another site or a browser. Referrers are also known as back-links.

How does this referrer information help me?

Information about visitors to your site can help with Sales and Marketing by identifying the types of visits you receive, where these came from, which pages are visited etc. All of these are invaluable market insights. How you use this data is up to you.

Is this data shared with anyone else?

No, any data held against your site is available only to registered users who have permission to view this data.

Are visit maps provided in the free edition of the plugin?

Yes the map functionality is available in the free version of the plugin. However, the plugin needs to be registered to allow location data to be processed.

The map won’t display properly – what should I do?

Press ctrl+F5 at the same time. This will refresh your page and the map will display. This usually only happens the first time that you load the plugin. Also, allow time for the first data points to be captured and processed for the reasons described above.

Is the plugin GDPR-compliant

Yes this plugin does not capture any personal information and cannot be linked to an individual. Any location information is anonymous and cannot be linked to an individual. Also, site owners have a legitimate interest in identifying the origin of visits to their site.