Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.
Easy support requests management – Spend less time and effort on providing support for your customers and focus on your business instead.
Enjoy Quick and Simple Integration – Just copy-paste two shortcodes from the documentation into your website to start.
- Basic Support Functionality
- Unlimited Support tickets
- Unlimited websites
- Ticket Attachments
- Support Satisfaction Survey
- Ticket Private Notes
- Support Agents Roles & Permissions
- Custom Support Statuses
- Ticket Scheduling
- Guest Tickets
Extend the basic functionality with Octrace Support PRO version, which includes the following extra features:
- Email Support Module
- Support Products Module
- Automatic Tickets Assignment
This plugin provides 2 blocks.
- Support Request Form
- Support Ticket List
From your WordPress dashboard
- Visit Plugins > Add New
- Search for “Octrace Support”
- Activate Octrace Support from your Plugins page
- Add the
Support Request FormGutenberg block into any of your pages to start receiving support requests from it.
- Read the documentation to get additional info
What kind of support do you provide?
Email: Support is provided via firstname.lastname@example.org email.
Help Desk: Open a Support Ticket
Contributors & Developers
“WordPress HelpDesk & Support Ticket System Plugin – Octrace Support” is open source software. The following people have contributed to this plugin.Contributors
“WordPress HelpDesk & Support Ticket System Plugin – Octrace Support” has been translated into 1 locale. Thank you to the translators for their contributions.
Translate “WordPress HelpDesk & Support Ticket System Plugin – Octrace Support” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Release Date – 13 Friday 2023
- Fix – Resolved installation errors
Release Date – 19 March 2022
- Fix – Security Improved
Release Date – 27 February 2021
- Added – Guest Ticket
- Fix – Paperclip icon size
Release Date – 12 December 2020
- Fix – Icon visual appearance fix
- Fix – Minor changes
Release Date – 4 November 2020
- Added – Support Agents
- Added – Custom Support Statuses
- Added – Support Customer Survey
- Added – Ticket Private Notes
- Added – Ticket Attachments Module
- Added – Scheduled Tickets Management
- Fix – Ensured Octrace Support doesn’t load unnecessary css and js files.
Release Date – 1 November 2020
- Gutenberg Block: Support Ticket Request Form
- Gutenberg Block: Support Ticket List
Release Date – 30 October 2020
- Octrace Support